y downside is that customer support sometimes takes longer than expected to answer technical questions.

The deadline for delivery of the service was initially 12 hours and finally 5 days. They don't return the money. Our company had to file a lawsuit against them. "Remember, this is only for Monthly VPS and does not apply to Dedicated Servers, Management Services, License Purchased, Administrative Fees, Setup Fees for any addons or Domain Name Purchases. Opening of dispute in paypal, alertpay, moneybookers or charging back through credit card will be not be considered for the 30 day money-back refund policy." link: https://www.vps9.net/moneyback-guarantee