Like many companies, they have their ups and downs but overall, they are an outstanding s... المزيد ervice provider.
HostPapa is excellent in the comprehensiveness of the services they offer. They cover the whole spectrum of web site needs.
The next area of excellence relates to their tech support which is superb. Included in this area is a chat service which is unrivalled: easily and quickly-accessed, HP's chat support is unreservedly the best in the business.
Personable support staff
Next, technical support staff: "outstanding" does not do justice to the service that HostPapa provides here. Their technical support personnel are personable, efficient, expeditiously effective in dealing with site issues. They are sensitive to the client's needs, requests and budget. The latter is very important as many web site providers try to upsell every contact opportunity they have with clients. HP does not; its technician team will advise and upsell only upon request. They seem to care more about problem resolution than profit increase.
Professionals with personality
As for the technicians themselves, an amazing group of professionals who work with diligence and expediency in trying to resolve issues quickly, efficiently and successfully. However, they are not above reaching out for more help when it is needed, reaching out to their second tier support staff when more difficult issues occur.
Another very gratifying aspect of HP's support staff is that they give clients feedback while doing the repairs, something appreciated by every computer user. Computer users are not renowned for an abundance of patience but periodic feedback during repairs is reassuring and confirm that the user has not be abandoned. On the other hand, the HP staff display patience and perseverance in abundance treating every client with utmost respect and professionalism.
Canadian company serving the world
As a Canadian based web blogger who supports any Canadian company first in my endeavors, HP is held in my highest regard. HP is more than just a national company. It services the world and it shows, their staff are located everywhere from Bulgaria to Brazil. National base notwithstanding, the Canadian company offers its services at very competitive pricing. To say "cheap" would be a disservice to HP. Better to say, they offer their services at prices that not only are competitive, but are likely lower than any other company, anywhere.
The final word, though every company has its ups and downs in service and staff, HostPapa without reservation is among the very best anywhere. After experiencing service from a number of other providers, I can unreservedly say that HostPapa is my #1 choice. An outstanding web service provider in every way.