With our former host, all of a sudden, without a warning and with no real explanation (to this day), we experienced an outage
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of all our sites for 3.5 days. Even though we had been with them for almost 15 years, such treatment is unacceptable for us, so we decided we needed to find a new host.
Trustpilot (and other review sites) came in handy, and after weighing several candidates, we thought the feedback on ChemiCloud sounded the most impressive. And, I've got to say, the presentation on their website impressed us the most, too: very detailed, professional and trustworthy-looking.
The same goes for first impressions after opening our account. ChemiCloud's user interface, Lab, wowed me with how clean and well-organized it is. If you need support, it's right at your fingertips at all times.
Also, I don't know how they manage to do it, but whenever you need chat support, you actually get connected with someone from ChemiCloud within a couple of seconds every time – some wizardry going on right there. Compare that with chat wait-times of 10 minutes or more with our former host (one of the industry giants), and I can only shake my head. Well, I've always claimed that smaller companies are often capable of focusing on quality and customer experience more than all those corporate giants – ironic and surprising though it may sound.
Take cPanel, too. You could say, "almost everyone offers cPanel". But it's not the same thing, really. cPanel, too, was messy and disorganized with our former host (with ads popping all over the place), whereas ChemiCloud's cPanel is nice and clean and well-organized, like everything with ChemiCloud. We especially love how nice and smooth and clean our websites are when running on ChemiCloud's server. And we got all of that for the same price as with the previous host. We've paid for 3 years in advance for ChemiCloud's top WordPress hosting plan (Turbo) – yep, we have that much trust in them, and we hope not to be disappointed.
But the thing that amazed us all (we're a school) most about ChemiCloud is the utterly unbelievable feat they've pulled off with some of our older sites. Yep, we run a couple of modern WordPress installations, too, but we also "drag" a handful of older sites along with us, "for old times' sake", you could say. Such as a couple of MediaWiki and a couple of phpBB sites from way back in the 2000s.
I was very skeptical as to whether these old sites would survive the transfer to ChemiCloud's server after almost 15 years with a different host. They were very old versions, too (shame on us for not having upgraded regularly), running under PHP 5.2 with the old host. Yet ChemiCloud managed to do the unthinkable: they not only migrated our MediaWiki (and other) sites free of charge, but in the process, they managed to upgrade them to the most recent MediaWiki version from last Friday (!) and to the current PHP 7.3 along with MariaDB 10.3. Personally, I would not have thought this in any way possible or imaginable. These are huge sites with hundreds of megabytes of data in their MySQL databases.
ChemiCloud's technicians were initially skeptical, too – and no wonder. It was a long and difficult process, and we discussed our concerns with several ChemiCloud technicians, but I'd especially like to highlight Dragos B. (and ChemiCloud's internal web dev team who were cooperating with him) thanks to whose persistance, professionalism, and superb communication, the migrations finally succeeded.
So, I'm pretty much speechless with what has been accomplished. It has all succeeded beyond our boldest expectations. We simply wanted our old sites to keep on running, somehow, so that they don't simply vanish from the Internet. Instead, we actually now have them upgraded to the most recent software versions, so they feel like brand-new. Wow!
Give ChemiCloud a try, and you're not going to regret it.
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