Always willing to assist me over and over again with even the smallest request. I have never incurred any downtime or trouble. They are great!GlowHost have fast customer service. problems always addressed quickly. reliable servers, great software, perfect for both resellers and shared hosting. Customers get tons of help, free billing software and reliable servers.

These guys respond within minutes to any requests and they are very helpful and reliable.
It's an invaluable support for someone like me who is working on an ambitious online app without a deep understanding of programming and internet.
They have saved my day over and over again. You can feel there are true human beings at the other end and that gives another dimension to the word "working".
I doubt I could find anyone better and I feel committed to them for the life of my project.

I must rate GlowHost at 100% and would rate at 200% if I could. I have used them since April 2015. Since 1997, I changed web hosts almost yearly due to bad service, annoyance and arrogance with my support calls! The big turn off was most web hosts tripled renewal prices and wouldn’t allow monthly payments. I spent a long time reading reviews before finding GlowHost.GlowHost blows me away! The rapid response to my support tickets is in a few minutes. With my many pre-sales questions, support people always responded courteously! I had a very serious issue with my web forms not working correctly in the database. Each one of the Technical Analysts attempted to help me find a solution while never showing impatience or arrogance. Plus all help desk tickets ended with: “Let us know if you need further help!” I felt like I was part of a big family, which is rare! Finally realizing that it was my fault for entering incorrect info, I apologized to the Technical Analysts! Also, when I ask for shopping cart or other software recommendations, the Technical Analysts present a list of suggestions!Yesterday, while testing all my domain’s email accounts, I had serious send/receive issues with a POP email client I use. I thought GlowHost’s servers were the problem. After changing passwords for all email accounts, send/receive problems remained. Using a GlowHost’s suggested POP email client, my email accounts worked. The problem was really the POP email client I had used. So, if anyone out there is searching for a web host with quick responses and is reliable, knowledgeable and friendly, I would highly recommend GlowHost!

I am a photographer. Not much of a tech guy. So hosting my own website can get tedious.
But with the Glowhost tech support, I get immediate responses, no matter what time of day. They are quick to respond and happy to help. That, along with fair pricing, is why I've been a customer since 2003.

In my opinion, they're the best hosting company.....and just so helpful for us non technical people!

They are definitely the real deal! They answer any question, and they always do it fast. You actually know that someone is always there. Their answers are specified, clear and patient.
And, of course, the service itself is reliable with rich user interface.

This company should use as example in business schools. They sure know what they are doing, and their prices worth every penny.

All I can wish them is to keep up their awesome work!

I do appreciate all the courtesy and patience I have received over the 5+ years I have been doing business with GlowHost... I have talked with so many people at GlowHost, from new employees working in Billing department, Tech Analysts that were with GlowHost from the start, up to Matt himself, and I have to say, HANDS DOWN, your company has been the best hosting experience I've had over the course of nearly 15 years. I have been treated excellently and very respectfully by everyone at GlowHost.

Thank you again for all the years of excellent quality of service and choice of employees... you are all terrific to work with and very deserving of much future success.

I am with Glowhost for many many years, I am with them because they will respond to tickets within 15 minutes anytime of the day. And these are senior tech responses, no check the FAQ responses. Dont know how they manage this financially, but they do it.
I cant remember any network outage for the past 3 years and I have them monitored by alertra 24-7.
Another important feature is that they will take care of any security upgrades etc.
So if you are looking for a REAL managed dedicated server, I dont know where to go elsewhere, and I have tried many of them.

A few years ago I tried their shared hosting, which was a little slow at that time, but it is very well possible that this has improved. I am sure that if I would have complaint about it, they would have fixed it.